📅 Manage Your Events
Keep your Smithies Karaoke and DJ Hire booking information in one place and access the event details available to your account.
Customer Portal Info
Everything You Can Do in Your Customer Portal
Your Smithies Customer Portal gives you one secure place to manage your booking, billing, invoices, documents and account information.
💳 Payments & Invoices
View available billing information, payment status and invoices connected with your customer account.
🧾 Official Stripe Invoices
When your customer account is linked to a Stripe Customer, you can access your Stripe billing information and official invoices through the secure Stripe customer portal.
🔄 Automatic Stripe Sync
If you have a matching Stripe Customer account, the Customer Portal is designed to automatically match your Smithies customer account with your Stripe customer record using the appropriate customer details. This means your Stripe billing and invoice information can be available without you having to manually enter invoice details.
💰 Pay Securely Online
Where online payment is available, payments are handled securely through Stripe rather than storing your card details in the Smithies Customer Portal.
📄 Documents
Access documents and information made available to you for your booking and customer account.
🔐 Account Security
Use secure sign-in options including email verification, password verification and supported passkeys such as Face ID, Touch ID or Windows Hello.
📢 Announcements
Stay up to date with important Smithies Karaoke and DJ Hire announcements and customer information.
⭐ Feedback & Reviews
Provide feedback about your experience and help us continue improving our service.
How the Stripe Connection Works
When your Smithies customer account has a corresponding Stripe Customer record, the portal can securely connect the two records. The system uses matching customer information to identify the correct Stripe Customer and then creates a secure Stripe customer-portal session when you request billing or invoice access.
Your Stripe card details are not stored in the Smithies Customer Portal. Stripe remains responsible for processing your payment information.
If no matching Stripe Customer can be safely identified, the portal should not guess or connect you to another customer. You can contact Smithies Karaoke and DJ Hire so the account can be checked.
Already Booked With Smithies?
Register using the same email address associated with your booking where possible. This helps your Smithies customer account connect with the correct booking and, where applicable, matching Stripe customer record.
Need Help?
If your booking, Stripe billing or invoice information is not appearing correctly, contact Smithies Karaoke and DJ Hire before creating another account. We can check the customer record and help resolve the connection.